Your satisfaction is our top priority at Luxicas.
We ensure the highest quality for all our products, which are thoroughly checked before shipment. Luxicas offers a 30-day return policy for peace of mind.Eligibility for Returns/Refunds
You can request a return, refund, or exchange within 30 days of delivery if:
- The item is damaged, scratched, or defective due to manufacturing or shipping.
- You received an incorrect item (wrong size, color, or quantity).
How to Request a Return or Refund:Step1 - Contact Us: Email
support@luxicas.shop or
support@lusicas.shop with your order number, photoes and your brief explaination of the issue
Step 2- Our Review: Our Customer Service team will evaluate your request and provide the best solution
(replacement, refund)Step 3 - Return Process: Print the return label we provide and pack the item in its original conditionRefunds are issued to the original payment method once approved.
